Intelcom / Dragonfly Driver Guide 2026: Routes, Pay, Labels

Intelcom or Dragonfly? One Company, Two Names

If you are looking at an Intelcom driver opportunity in Canada, the first confusion to clear up is the name. Intelcom was founded in Montréal in 1986 and remains headquartered there. On May 27, 2024 the company announced that Dragonfly Shipping becomes its operating name for every Canadian market outside Québec and for its international operations, while the Intelcom name stays in Québec (Intelcom press release, May 2024). The company's own FAQ puts it plainly: it is proud to be a Quebec-based company, so it keeps the Intelcom name at home (Dragonfly FAQ). Same stations, same app, same contractor structure; a Montréal driver and a Calgary driver work for the same network under two logos. The 2024 release counts more than 85 delivery stations reaching 97% of the Canadian population, and the company describes itself as a delivery partner of Amazon.

How the Contractor Model Actually Works

Intelcom / Dragonfly does not hire drivers directly for its last-mile routes. It contracts with Independent Delivery Contractors (IDCs) — incorporated businesses that own vans, hire their own drivers and run routes out of a station. The company's contractor page states the relationship without ambiguity: contractors are "Dragonfly service providers and not employees," with no exclusivity, and they "manage their own team and assign routes" (Become an Independent Delivery Contractor). In practice that means most people who say "I drive for Intelcom" are paid by an IDC, not by Intelcom.

The published entry requirements for an IDC:

A larger tier of the program, described in the company's February 2025 note on growing a delivery business, is aimed at established firms with eight or more delivery vehicles (Grow your delivery business with Intelcom | Dragonfly). If you are a solo driver, your realistic path is to work for an IDC first; whether you incorporate and bid for your own routes later is a business decision, not a hiring step. Our guide to contractor vs employee status in Canada covers what that status means for taxes and insurance.

How Routes Reach You Each Morning

Routes are built by the company and delivered through its Driver App, which the contractor page describes as providing an optimized delivery route with turn-by-turn directions, and as a system that analyzes routes, weather and driver affinity. The published expectation is an average of 110 to 150 stops per driver per day. Who gets which route is decided by the IDC, not by the app: contractors "assign routes" to their team. Driver reviews on Indeed and Glassdoor describe the day-to-day version of that — messaging the contractor to request work, and newer drivers receiving fewer or less desirable routes than established ones (Indeed reviews). Treat that as what it is: a pattern in self-reported reviews, not a company policy, but plan your first weeks around it.

What the Pay Looks Like on Paper and on the Road

The company states that IDCs "are compensated on a per-parcel-delivered basis and the fee for each delivery reflects the geography that must be covered, the weight of the package, among other factors." That is the top of the chain. What reaches a driver depends on the IDC's own arrangement. Public salary aggregators give two very different pictures of the result:

• Indeed lists an average of roughly $22.67 per hour for Intelcom Courier Canada delivery drivers, and daily figures in the $171 to $226 range across driver titles (Indeed salaries).
• Glassdoor's estimate for a Delivery Driver at Intelcom | Dragonfly is about $27 per hour (Glassdoor hourly pay).
• Contractor reviews on both sites describe piece rates of roughly $1.25 to $1.35 per parcel, with the higher figure for a signature, and no payment for an attempted-but-undelivered stop. Several reviewers do the math and land well below the posted hourly figures once fuel, vehicle and undelivered stops are counted.

Individual earnings vary significantly based on hours worked, route efficiency, market conditions, and carrier relationships. The lesson in the gap between the two pictures is that your effective hourly rate is decided by stops per hour and by how many parcels you fail to deliver, not by the posted rate. Every dead stop at a locked condo lobby is a parcel you drove to and were not paid for. For the wider picture of what parcel drivers in Canada actually take home, see how much delivery drivers make in Canada.

Reading an Intelcom / Dragonfly Label

The company publishes a label specification for its shipping clients, and it tells you exactly what to expect on the parcel (Intelcom | Dragonfly shipping label specifications). There is no fixed label size or layout, which is why labels from different shippers look different, but seven elements are mandatory:

1. Tracking ID, printed as readable text
2. Tracking barcode, in Code 128, encoding that tracking ID
3. Package origin
4. Package destination
5. Delivery station code, up to 5 characters, identifying the station responsible for delivery
6. Service level
7. Package weight

Tracking IDs are alphanumeric, commonly 16 to 20 characters, and the ones you will see most often begin with INTLCMA or INTLCMD followed by digits — INTLCMD457358662 is the format tracking sites use as their example (Parcels tracking reference). The station code on the label is plain text, not a barcode; it is for the sorter, not for you.

Scanning These Labels Without Fighting Them

• Scan the linear barcode, and only that one. There is exactly one mandatory barcode on an Intelcom / Dragonfly label and it carries the tracking ID. If a shipper's label also carries a retailer's own QR code, that code is not the tracking number.
• Expect Code 128, which needs a clean quiet zone. The specification tells shippers not to draw outlines around the barcode, precisely because a box around the bars breaks decoders. If a label ignores that rule, aim so the bars fill the frame and the printed frame falls outside it.
• Polybags are the hard case. A Code 128 barcode on a curved, glossy bag decodes when the bars are flat and evenly lit. Hold the bag taut against the parcel, tilt away from the sun or the van's dome light, and let the scanner settle rather than pumping the phone in and out.
• The label goes on the largest side of the box. That is the shipper's instruction from the spec, and it tells you where to look first in a dark van at 7 a.m.

How FlexMesh Helps

Most Intelcom / Dragonfly drivers are not only Intelcom / Dragonfly drivers. The company's own contractor terms carry no exclusivity, and drivers commonly fill the week with Purolator, Amazon Flex or local courier work. FlexMesh reads the tracking barcode on any carrier's label — Intelcom's Code 128, Purolator's, Canada Post's — and builds one route from whatever is in the van, so a mixed day is planned once instead of carrier by carrier. The scanner reads the code rather than the printed text, which is what a per-parcel driver needs: fewer mis-keyed tracking numbers and less time at the tailgate. Details of that workflow are in managing multi-carrier packages in one app. If you deliver for a single carrier, it works just as well; it simply is not required to.

Sources & Data Verification

• Intelcom Continues to Expand its Dragonfly Brand Across Canada and Internationally — press release, May 27, 2024
• Dragonfly FAQ — Are you changing your name?
• Dragonfly — Become an Independent Delivery Contractor
• Intelcom | Dragonfly — Grow your delivery business, February 14, 2025
• Intelcom | Dragonfly — Shipping label specifications
• Indeed — Intelcom Courier Canada delivery driver salaries
• Glassdoor — Intelcom delivery driver hourly pay
• Parcels — Intelcom Express tracking number formats

Download FlexMesh on the App Store | Get it on Google Play